Privacy Policy
1. Introduction
1.1 Purpose
Banq Global is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, and safeguard your information. Changes to this policy may occur from time to time, and we will notify you by publishing updates on our website.
1.2 Regulatory Setting
This policy is based on the United Kingdom Data Protection Act 2018 ("DPA"), the United Kingdom General Data Protection Regulation ("UK GDPR"), The Privacy and Electronic Communications Regulations ("PECR"), and any guidance provided by the Information Commissioner's Office ("ICO").
2. Principles
As a Data Controller and custodian of your information, our privacy management practices align with the following principles:
Accountability: We are responsible for protecting personal information entrusted to us.
Transparency and Control: We inform customers when we collect their personal information and acknowledge their preferences for contact.
Privacy by Design: We apply privacy requirements when designing our products and services and when implementing new technologies.
Security: We implement technical, organisational, and physical security measures to ensure the appropriate level of security for the personal information we control and process.
Third-Party Processing: Banq Global requires its vendors, suppliers, and partners to commit to privacy and data protection standards and regulations in all jurisdictions.
Integrity and Specific Purpose: We collect personal information to provide our services based on the contract you enter with us. Your information will also be used to meet our legal obligations. We collect only what we need to provide you with the best service, keeping it safe and accurate, and retaining it as needed for its intended purpose.
3. Your Information
3.1 Information That We Collect and Hold
When you interact with Banq Global, such as through telephone, email, or by visiting our website or client application form, we collect information about you. This includes:
Company Data: Company name, business address, business email address, phone number, company website, individual shareholders' details, individual directors’ details, and company financial details.
Personal Data: First name, last name, date of birth, residential address, email address, phone number and nationality.
Contact History: History of email communications with us and recording of calls for quality assurance and regulatory compliance.
Information About Your Computer or Device: Device type, browser type and settings.
Log Data: IP address, pages visited on our site, time spent on those pages, search terms, access times and dates, and other statistics.
Providing your information is optional but may be necessary for certain services we offer. If you do not provide your information, we may not be able to provide the requested services.
3.2 How We Use Your Information
We use your information primarily to interact with you, provide support services, enhance our website, improve our products, and offer content and services that might interest you. Specifically, we use yourinformation to:
Administer Agreements: Perform contracted services via our financial partners, verify identity, and communicate support updates.
Customer Support: Provide technical and customer support and enable service provisioning.
Determine Suitability: Evaluate your qualifications and suitability as a client.
Security and Compliance: Secure our systems, enforce legal rights, comply with regulatory requirements, and monitor website use. We may also use your information to comply with legal obligations or in response to legal processes or lawful requests.
3.3 Data Retention
We retain personal data for as long as necessary to fulfil the purposes for which it was collected, including legal, regulatory, tax, accounting, or reporting requirements. Basic information about customers is kept for six years after they cease being customers. In certain circumstances, you can request data deletion.
3.4 Data Storage and Transfer
Personal Data collected through our Services may be stored and processed in the United Kingdom or any other country in which Banq Global or its affiliates or service providers maintain facilities. If you are located in Europe, the United States or other regions with laws governing data collection and use that may differ from UK law, please note that we may transfer Personal Data to a country and jurisdiction that does not have the same data protection laws as your jurisdiction, and you acknowledge such transfer of information to the UK or any other country in which Banq Global or its parent, subsidiaries, affiliates, or service providers maintain facilities and the use and disclosure of information about you as described in this Privacy Policy.
4. Your Rights Under the GDPR
As the controller of your personal information, Banq Global acknowledges your rights:
Access: Request access to the information we hold about you.
Rectification: Request correction of inaccurate or incomplete data.
Erasure: Request deletion of your data, subject to legal obligations.
Restriction: Request restriction of data processing under certain circumstances.
Portability: Request data transfer in a machine-readable format.
Automated Decision-Making: Object to automated decision-making, including profiling.
4.1 Contact Us
Exercise your rights by emailing privacy@banqglobal.com.
For complaints, you can contact the Information Commissioner's Office (ICO) at www.ico.org.uk.
5. Information from Third Parties
Third parties may provide us with information about you, which we may combine with information we already have to enhance your experience and improve our offerings. This includes using third-party web analytics tools and aggregating information for statistical analysis. We may share personal data with service providers for IT services, professional advisors, and regulatory compliance.
6. Sending Personal Data Outside the UK and EEA
We may transfer personal data to countries outside the UK or EEA, ensuring protection by implementing appropriate safeguards such as adequacy regulations or standard contractual clauses.
7. Marketing
We may contact you with marketing, promotional materials, and other information that may interest you. You can opt out of these communications by contacting privacy@banqglobal.com.
8. Cookies
We use cookies to personalise your experience, enable functionality, improve user experience and analyse website traffic. You can manage cookie preferences through your browser settings. Please note refusing cookies may limit site functionality. To find out more, please read our Cookie Policy.
9. Do-Not-Track
Our website may not respond to Do-Not-Track (DNT) signals due to the absence of a universally accepted standard. We will assess responses if a final standard is established.
10. Information Sharing
We do not sell, lease, rent, or give away your information. We share information with service providers processing data on our behalf, requiring them to comply with privacy and confidentiality standards.
11. Government and Law Enforcement
We may disclose personal information to law enforcement or government bodies in response to legal processes, to enforce legal rights, or to prevent harm.
12. Security
We use technical, organisational, and physical measures to protect your information from unauthorised access, misuse, or destruction. These measures include physical safeguards, technology safeguards, and organisational safeguards.
13. Criminal Data
Where permitted by law, we may process information about criminal convictions and offences to fulfil legal obligations.
14. Children's Privacy
We comply with COPPA and do not collect information from anyone under 13 years of age. Our services are not directed at children under the age of 18.
15. Notification of Changes
This Privacy Policy may be updated occasionally, and any changes will be reflected on our website. It is important that the personal data we hold is accurate and current, so please inform us of any changes.
16. Contact Details
For questions or concerns about this Privacy Policy, please email privacy@banqglobal.com.
